Returns Policy

PLEASE NOTE - Via any payment method we cannot accept returns or refunds Cricket Bats which have utilised the Knocking In Service for example. Any orders that include this item cannot be cancelled after the order has been received by us. Returns MUST be made within 30 days of purchase. 

 

We will always deduct our postage costs (including where an order has attracted free delivery) from any refunds relating to exchanges or refunds of none faulty and or unwanted items and are sorry but we cannot refund any postage or packaging costs and charges incurred by yourself on any such returns.

 

Please note that before initiating a return you must contact us via email to gradeonecricketsupplies@gmail.com to discuss your concerns.  Any items that are returned to us without prior contact may be returned to you with no further action being taken and with the return postage cost being payable by you.

 

Any return postage relating to orders no longer required must be done at your own cost..

 

Any items that are returned to us for us to 'make good' should be done so in mint condition, unworn, unspoiled, with no odours and with the original tags intact and still attached. Any items returned to us not in this condition will be returned to the customer in the state we receive them. In this case we will not refund any postage costs and reserve the right to collect further postage costs to send the goods back out to the customer. No additional work or 'making good' will be carried out on any goods regardless of faults if the goods arent returned to us in the above desribed condition.

 

Bats

Our warranty is  for a period of 1 year from date of purchase.  Not all damage will automatically be covered by this warranty.  Serious bat damage caused by the following which are not covered by our warranty include:
Toe damage caused by digging out a yorker or use of excessive force in the toe area
Impact damage to the edges
Use of low quality balls (very hard balls with high seams resulting in excessive impact damage)
Water damage
With every bat returned to us, we will assess any damage and advise on the most appropriate action once a cause of damage has been found.
If you feel you have a genuine claim, please send images of the damage to gradeonecricketsupplies@gmail.com in the first instance. 

Specification of Goods

 

All goods are subject to availability. We can cancel a supply agreement, or offer alternative items, if goods ordered are out of stock or no longer available.

 

All description and other details provided in relation to goods are subject to confirmation by us and may be changed without notice. All sizes are approximate "to fit" sizes and are given as a general guidance only.

 

We will rely upon your orders being correct in entering a supply agreement and reserve the right to refuse to take back goods which are ordered in error or unused.

 

Bespoke goods are non-returnable (included decorated garments).